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Shipping and Fees

  • FASHIONISTAS uses JNE for domestic deliveries and EMS for international shipping./li>
  • We only process your order in our working days from Monday to Friday within 08.00 am – 06.00 pm. On Saturday and Sunday we serve you longer than weekdays, from 08.00 am – 10.00 pm.
    PLEASE NOTE: If payment confirmation received after 06.00 pm, the system will automatically consider it the next day (example: Payment confirmation on Monday at 06.15 pm, will be considered as Tuesday).
  • Please allow 1 day after payment confirmation for us to check your payment, do quality control of your ordered-item(s), and pack your order before we ship them on the next day.
  • We will deliver your purchased item(s) once we have received the invoice of full amount transfer. PLEASE NOTE: We are unable proceed your order if there are problems occured in terms of payment.
  • We ship every day except Sundays, and Public Holidays.
  • You will be sent an email confirmation once your order has been delivered or shipped with tracking number information.

We aim to deliver all domestic standard orders in the timescales shown in the below table.

Payment Confirmation on We check your payment Your Order will be shipped on
MONDAY TUESDAY WEDNESDAY
TUESDAY WEDNESDAY THURSDAY
WEDNESDAY THURSDAY FRIDAY
THURSDAY FRIDAY SATURDAY
FRIDAY SATURDAY MONDAY
SATURDAY MONDAY TUESDAY
SUNDAY MONDAY TUESDAY

SURABAYA AREA: Estimated delivery times: 1-3 working days after shipment.
OTHER CITIES: Estimated delivery times: 2-7 working days after shipment.
Certain distant cities: Might added more days.
PLEASE NOTE: Delay might occur during public holidays.

SHIPPING RULES and RESTRICTIONS

  • FASHIONISTAS does not responsible in risk of loss of the merchandise after JNE delivers to your registered address.
  • Customers are responsible for any delivery failure due to incomplete address, no recipient at the address or recipient rejected the delivered goods.
  • FASHIONISTAS is responsible for any delivery failure due to mistyped address by our own mistake. If this happens, customers will enjoy free-shipping, which means FASHIONISTAS will return your shipping payment
  • Problems or questions about shipping, please kindly send it to : info@my-fashionistas.com

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